What is the best file format, image size and resolution?

JPEG or TIFF files provide the best file format for reproduction. JPEGS can be 1-2MB for up to a 11x14, 4-6MB up to 20x24 and 8-10MB for larger prints.

How do I save my file?

We recomment using a graphics editing program such as Adobe Photoshop (used successfully by the majority of our customers)
1. Flatten all layers.
2. Remove all extra channels, paths and masks.
3. Save the file as either TIFF (.tif extension) or JPEG (.jpg extension).
4. Save the embedded profile, either sRGB or Adobe RGB (1998). Note - if a profile is not embedded we will assume sRGB.
5. Your file must be saved without LZW compression.

JPEG or TIFF files provide the best file format for reproduction. Files should be no larger than 10mb in size and should be at least 300dpi resolution.

Can you make a collage from multiple photos?

No, we recommend that you use a photo collage program and send us the file.

Can you work with a traditional prints?

Yes, you can mail us your Photo or inkjet prints.

Do you do black and white?

Yes. Black and white photographs look beautiful on this media.

How do I place my order?

Simply click on the order link and complete the easy steps. Click here to get started. If you need additional assistance you may contact one of our representatives at 800-668-7831, Monday through Friday 9am-6pm PST.

Can I ship the order to someone else?

Yes. We ship anywhere in the continguous 48 states.

How much does it cost to ship my print?

Unless otherwise specified, all art is shipped UPS Ground.

Do you custom make special sizes?

YES, we have a wide range of imaging sizes and understand that you may have special needs. Please call or email your request. Shipping restrictions or additional costs may apply.

Can you use a professional photograph?

Yes. You must provide the photographer's reproduction permission in writing to print an image from a digital file. If you provide a print, no release from the photographer is required. Proof of permission can be faxed to 800-668-7831.

We will not be held responsible for damage to your photo, artwork or Giclée and suggest that you insure it with your shipping carrier, and use a shipper that provides tracking information.

We are not responsible for damage to any original art that is sent to us and suggest that you provide a good copy for us to mount.

We will not be held responsible for late delivery to any gallery showing or photo trade contest. Shipping times very with our production schedule. If you need the finished prints returned at a specific time please call or email us and we will try to meet your requirements.

Color is always subjective. When imaging your work we will do our best to color balance your file with the color profiles that we provide.

We process the boards as a wood product. Your image may be trimmed up to 1/4" on each side to accommodate mounting. We are not responsible for any compositional details that are at the edge of the VisionTek Pro Mounts.